Just wanted to take a moment to congratulate you and your company
on being a "class act".
I'm sure that when everything goes "ok' you seldom hear from
the customer, and that when things don't go as planned you
get letters you'd just as soon not receive. Well, here is
one you can start a third pile with!
True, we had a problem with the charter because another charterer
damaged the boat we had reserved. This was not your fault
and things like this do happen, but what is unusual is the
lengths to which you went to try to make us happy, from finding
an emergency replacement, to providing some needed additional
service to seeing that we were "ok" when we returned it.
True, it was not exactly what we had anticipated, but it was
a darn site better than having to cancel our vacation! The
"product" is important but "service" made the difference!
Thanks for all the efforts of you and the rest of your staff
who helped us. Rest assured the next time we charter, it will
be through Anacortes Yacht Charters.
Dear Dan & Sherrie,
Thank you so much for all you did to make our Offshore Cruising
Club's flotilla cruise of the San Juan Islands such a success.
We appreciated your attention to detail as well as keeping
the perspective of the big picture. Even those who had a change
of boat (due to circumstances beyond your control) and the
crew of "Spirit", who had a breakdown, had a wonderful time,
The provisioning was inspired and its standards very high.
I've written to the Michauds to commend their excellent work.
They are such an attractive couple as well as good at what
Thanks and compliments go, as well, to Kurt for his excellent
briefings and problem management and to your wonderful staff
members, Jane and Cindy. (Kathy was a great "boat checker"
and "Bubba" an enthusiastic go-fer for our crew.)
Hopefully, Offshore will plan other cruises in your area and
we will be fortunate enough to return.
And, finally, many, many thanks for the exquisite basket you
sent aboard the Northern Exposure. We feasted upon the culinary
delights and your private label '94 Yakima Valley Chardonnay
(yum!) and used the basket itself for party fun. What a lovely
thing to do!
David joins me in sending best wishes for a mild winter season
and happy sailing...
Millie Van Scotia
I want to express my appreciation to you for your efforts
on behalf of my wife and me during our short training and
cruise last week. You all exhibited a friendly and professional
manner, which made our stay even that much more enjoyable.
I especially want to thank Byron for not only his exceptional
boat-handling skills, but also for his ability to teach and
encourage his novice crew. He made the training time a very
pleasant and profitable learning experience.
Our friends, who we went with, have invited us to return,
so we may be contacting you again for another cruise.
Hope you are well! We're still basking in the great time we
Paul & Deb
Dear Dan and Sherrie,
We had a great summer because of you and your company.
We had one of the best trips of my life. The boat performed
flawlessly and your team was cordial, helpful and organized.
William J. Baker
Dear Dan and Sherrie,
My wife, Margaret, and I recently had a very pleasant charter
on the "Getaway" and wanted to let you know how pleased we
were with Tim Starkovich, our "Cruise 'N Learn" skipper. Besides
being knowledgeable about all the systems on the boat, he
was able to explain them in an easy to understand manner.
He was very thorough and obviously cared about the equipment
as well as the satisfaction of the customer.
his other role as a guest aboard our boat, we found him to
be an all-around pleasant young man. He joined us for meals,
helping with preparation and clean-up.
It was obvious that he has a lot of experience in operation
of boats and knowledge of the local waters. As he instructed
both Margaret and myself in maneuvering, his calm technique
reduced our anxiety and increased our confidence, the sign
of an excellent instructor. As an airline pilot, and former
instructor for the airline, I have observed and received instruction
from many people and found Tim's skills to be among the best.
A. Bruce Evertz